Town of West Point Treasurer's Utilities Inquiry Help

 

Table of Contents

  1. What Is Utilities Inquiry?

  2. How Do I Use Utilities Inquiry?

    1. Customer Number

    2. Customer Number Not Found Message

    3. Utility Bill Detail

    4. Transaction History

    5. Service Usage


What Is Utilities Inquiry?

Utilities Inquiry allows taxpayers to view utility bills received from the Town of West Point.

 

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How Do I Use Utilities Inquiry?

On the Utility Inquiry Screen, enter the Customer Number. This number should be printed on each Utility Bill. Press the Continue button.

 

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Utility Bill Detail

Customer Number Not Found Message


Customer Number Not Found Message - This message indicates a problem with the Customer Number. Verify the information was entered correctly. If not, click the Back button on your web browser, or click the Utility Inquiry link on the left side of the screen and reenter your ticket data.

 
Record not found example
 

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Return to Utility Inquiry Screen


 

Detail Screen - This screen features detailed information about the customer number selected on the previous screen. Press the Previous button to return to Payment History.

 
Account detail example
 

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View Transaction History

View Usage

Previous


 

Transaction History - This screen displays all charges and payments credited to the Customer Number. The history may contain more than one page. If this is the case, press one of the numbers at the bottom of the screen to page through earlier transactions. Press the Previous button to return to the Utility Bill Detail screen.

 
 

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Utility Bill Detail


 

Service Usage - Use the drop-down menu in the Select Service field and choose the Utility to review.

 
Service usage example
 

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Usage By Billing Period


 

Usage By Billing Period - This screen shows Reading / Usage information for the previous 12 months.

 
Usage by billing period example

Usage by billing period example 2
 

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Version: 101220-1457